Orion Motors (Talgarth) Limited, Hay Road, Talgarth, Brecon, Powys, LD3 0AW                                                                       

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Coronavirus (Covid-19) Update


The safety and well-being of our staff and customers is our number one priority. We are monitoring the latest information on
coronavirus (COVID-19) very closely and following the guidance of Public Health Wales and the UK Government.



Bookings:

   You can make a booking by calling Service Bookings on 01874 711 117 or Online via myBCS.

   We have temporarily suspended our while-you-wait appointments

   We have temporarily suspended appointments from anyone that has recently travelled outside of the UK or from anyone from the current Local Lockdown areas of Wales (Caerphilly, Rhondda Cynon Taf, Bridgend, Merthyr Tydfil, Newport or Blaenau Gwent

   Collection and Delivery availability has been reduced

   We have temporarily suspended our Recovery service.

   We have temporarily suspended our 'Lift Home' Service.

   Courtesy Car availability has been reduced (Where a courtesy car is provided it will receive our Interior Sanitization System before it is allocated.


Contactless Vehicle Drop-Off:

   Turn off / Remove Dash Cam (If Fitted)

   Place Locking Wheel Nut Key (If alloy wheels) and Service Book (Open onto the relevant section to be stamped) on Passenger Seat

   Turn off Air Conditioning / Heating System

   Park vehicle locked in a Drop-Off parking space (Located at the Front of Main Building)

   Remove any items attached to your vehicles key - Please only leave us your cars key without a key ring and other items items attached. We will be sanitizing car keys with Antibacterial Wipes when handed over to us and before handing over to you.

   Deposit key in Key Drop-Off Box (Located in our main reception door) for sanitization

   Check-In Online or via the Reception Intercom (If you do not wish to Check-In via either of these options don't worry as our CCTV system will also notify us of your arrival)

Note: Our Reception is temporarily closed whilst we operate a Non-Contact Service therefore please contact us by Phone (01874 711 117), Emailing our Service Team, Reception Intercom or Message us on our Facebook Page of your arrival.

When your vehicle is in progress you will receive a Video Health Check via SMS & Email (Powered by VideoNow!) as part of our normal procedures where you can approve additonal work. Email, Social Media or Reception Intercom with any queries.

Please email service@orionmotors.co.uk with any additonal requirements prior to your arrival (Do not leave any paperwork in the vehicle or with the keys as we will be unable to review it for Infection Control reasons)


Contactless Payment:

   When your vehicle is complete you will receive a Digital Invoice by Email together with a SMS notification to contact our accounts team

   Call Customer Accounts on 01874 711 117 to pay by Credit/Debit Card or Pay by BACS using the detailed provided on the Job Completion Confirmation email or Invoice.

  We are no longer issuing paper invoices or MOT Certificates, You will receive a Digital Invoice by Email and you can download a copy of your MOT certificate from DVSA at https://www.check-mot.service.gov.uk

Contactless Vehicle Collection:

   Ater payment you will be allocated a Collection Time (You can request a collection time between 10:00 and 16:45, Monday to Friday) to  sagger collections times to ensure Social Distancing) and Key Safety Deposit Box and provided with the relevant 4 Digit Code, If you have made payment BACS please contact our Accounts team to advise of the payment and obtain a collection time and Key Safety Deposit               Code.

   Your vehicles key will be sanitized and securely locked in a Key Safety Deposit Box.

   Collect your vehicle kes from the Key Collection Area in our 'Hand Wash Station' (Located at the left hand side of our MOT Building on the entrace to our Vehicle Collection & Visitors Parking area as directed to on our Wobble Board Signage) from the allocated Key Safety Deposit Box using the code provided

   If you have a courtesy car please deposit the key through the key Drop-Off Letterbox on the Reception Door


Infection Control:

   Our technicians have been provided with all relevant PPE including Disposable Gloves (As per our Standard Procedure, Face Masks and Face Shields.

   Our Staff are part of daily temperature screening and all visitors will be temperature screened before entering a building

   Every vehicle will receive an interior sanitization using our Sanitizer Disinfectant Spray system which Kills 99.9% of Bacteria, Viruses, Fungi and Moulds Including Coronavirus (A nominal £4.95 fee will be applied to every visit).

   Our technicians must also wash their hands before and after each vehicle is worked on and before entering the reception or canteen areas. (As per our standard procedure).

   Every vehicle will have a disposable steering wheel cover, paper floor mat and seat cover applied. (As per our standard procedure).

   All counter surfaces, door handles and other commonly touched surfaces will be disinfected on a regular basis.

   Our reception staff must also wash their hands frequently.

   Antibacterial Hand Gel have been positioned at all entrances/exits to our buildings, our canteen facilities, all office workstations and all workshop work bays as well as provided to each member of staff. We also have installed a designated hand wash statation in addition to our hand sanitizing stations.

   We have restricted access to our buildings and we have alternative measures in place for deliveries outside our buildings.


We will continue to monitor the situation closely and provide further updates as required.

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Orion Motors is a trading name of Orion Motors (Talgarth) Limited
A company registered in Wales under company number 05968629

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